FAQs

The Box Office is open from 10am-2pm Monday-Saturday, but closed on Wednesday. We will also be open on performance days (Friday and Saturday) between 7pm-9pm. Our doors are opened for pre-booked classes and events only.

Pre-booking is essential. Tickets can be purchased online by going to the ‘What’s On’ page and pressing the ‘Book Online’ button. Alternatively, you can phone the Box Office on 01252 811009.

Tickets ordered online or via the phone will be ready immediately, the confirmation email you receive will have a link to download your e-tickets. Alternatively, we can post them out at your request (a £1.50 postage fee applies).

Please download your e-ticket from the link in your confirmation email and be ready to show your e-ticket QR code on your mobile phone at the door.

We charge a nominal booking fee of £1.00 per ticket over the phone and online.

Booking fees go towards covering the cost of running the box office, bank charges, computer technology and tickets, ensuring that our customers enjoy the best possible customer service. Bank charges includes: deposit cash, to get change from the bank, and we get charged to bank cheques.

Please email the Box Office (customerservices@fleet-tc.gov.uk) with your name and order number and we will resend your confirmation email.

As a general rule of thumb, most of our shows last approximately 2 to 2 ½ hours, usually including a 20 minute interval. However, the length of a show will vary depending on the event. If you are booking transport, we recommend allowing at least half an hour extra in case the show runs late.

On your ticket, you will see two times – the show start time, and the ‘Doors Open’ time. We request that you arrive before the Doors Open, rather than the show start time. This is to allow us time to ensure everyone gets to their seats, and to avoid delaying the start of the show.

We recommend arriving early to avoid a queue and have your e-ticket QR code ready on your phone or printed out.

No outside food or drink is allowed to be bought into our events. Our bar will be open during certain events where we also sell refreshments and snacks. Depending on the layout of the show, we have a bar app where you can order drinks and a member of staff will deliver them to your table. Just search ‘The Harlington’ in the app store to download it.

Please refer back to the shows seat plan on our website. Alternatively, you can phone the box office.

By attending an event, Ticket holders consent to filming and sound recording of themselves as members of the audience. The Event Partner(s) may use films and recordings (including any copies) without payment.

Unfortunately most of our performances do not allow photography or videography as it infringes copyright, distracts performers and annoys other visitors. However, please ask a member of staff as exceptions may apply on certain performances.

Our performance spaces, bars and toilets are all accessible. To ensure a comfortable visit, please inform our staff at the time of booking if you require any further assistance. Both the Gurkha Square and Victoria Road car parks have disabled parking bays located close to our main entrance.

We’re always looking for good team members for a variety of roles within the venue. If you’d be interested in joining us as a member of show staff, or would like to see shows for free and support your community venue as a passionate volunteer we’d love to hear from you!

For information on forthcoming events or special offers, call the Box Office on 01252 811009 and ask to be added to our mailing list. Alternatively email customerservices@fleet-tc.gov.uk or visit the ‘Contact‘ page on this website. We won’t share your details with anyone else.